WE STRIVE FOR YOUR HAPPINESS
We have a Happiness Policy and promise the following will be a part of your Naturally London experience.
Returns & Refunds on naturallylondon.com: Did one of our products leave you unhappy? If so, please contact us so we can work to resolve the issue. Refunds will be issued in the same manner they were received and merchandise credit will be issued in certain instances.
Shipping charges are non-refundable in all cases, unless there is an error on our part.
Complimentary Consultations: If you have questions on what product is best for you, please email us at love@naturallylondon.com. We will happily assist you to free consultation.
Free Stuff: We provide *free samples with qualifying orders. Must spend a minimum of $50.00 . *While supplies last.
An Appreciative Thank Yous: We are so thankful for each and every one of you spending your hard earned dollars to support us, which is why we take the time to include a thank you on each order.
DAMAGED OR MISSING ITEM(S)
If you have any problems with your order (not received, damaged, or missing items), please contact us immediately at love@naturallylondon.com. We will happily replace any items provided they are reported within 48 hours of order delivery. Please submit photo images of the damaged, missing, or defective product(s).
MISSING PACKAGE DUE TO SHIPPING CARRIER
If your package shows a delivered status by the USPS, please note we empathize with you. However, their policy is to direct customers to file a claim. We can not file the claim on your behalf. If you order was shipped by FedEx, please contact us via orders@naturallylondon.com.
If USPS shows a delivered status, we are unable to refund or reship. If FedEx shows a delivered status, we will have to evaluate on a case by case basis if we will be able to refund or reship.
CANCELLATIONS OR CHANGE OF MIND
Orders that have been placed, but not yet processed for shipping can be cancelled or modified. Please note: there is a 10% restocking and payment processing fee for all orders that are cancelled. This charge is used to cover our fees incurred by processing electronic payments to include your refund.
ORDER PROCESSING
All orders ship with 24-72 business hours, unless noted differently on our announcement bar on the HOME page.
DOMESTIC SHIPPING
During free shipping and flat rate promotions, Naturally London offers standard US shipping. If expedited shipping is desired, please select expedited shipping options during check out.
INTERNATIONAL SHIPPING - ALL OTHER COUNTRIES
Naturally London only ships to select countries. If you do not see your country, please contact us via email. Any and all customs fees and charges related to your (the customer’s) order/package are 100% your responsibility. Naturally London is not responsible for and will not pay customs charges for any orders. International orders can take several weeks to arrive as they must pass through customs, therefore, we can not guarantee a timeline.
Thank you for your business! Our goal is to get every order out promptly. Orders for items that are in stock will be processed in 2-3 business days. Once your order is processed, allow 1-2 business days for shipping. You will receive an email notification once your item is shipped containing your tracking information.
For out-of-stock items, we will ship them withing 3-5 business days.