FAQs
If you do not see a question below that answers your concern, please email us at love@naturallylondon.com.
Yes! You will instantly receive a confirmation email once you place your order. Then you will receive an additional email with your tracking information once your has shipped. The USPS is not scanning most packages.
Currently, we mainly ship to United States and Canada. We have few international clients. Contact us if you do not see your country.
Our website provides details on shipping rates upon checkout. We provide free shipping on qualifying orders. For more info about shipping, click here
Our business is a living, breathing entity that has and will continue to grow and evolve. We are always striving to bring our customers the best possible products. If you have any questions about our product ingredients, click here or email love@naturallylondon.com.
All of our products are vegan certified except the following item(s): Soothing Foot balm contains beeswax.
No. But, we do test on humans. Just kidding. Not only are we cruelty-free, but we ensure our suppliers provide cruelty-free ingredients. We are cruelty-free certified by PETA and Leaping Bunny.
We recommend before using any of our products to please do your research. Discuss your intentions with your health care practitioner. Every woman is different and responds differently to ingredients during the time of pregnancy. We encourage you to listen to your own body and intuition, as well as your practitioner when testing and choosing bodycare products.
Yes, we do provide samples to qualifying orders of $50+ while our supplies last. We are unable to send out samples without purchase. If samples arrive damaged or missing we are not able to resend a replacement. Our samples are not customizable.
No, our products are truly natural with no chemical preservatives, which means they will melt in transit. We do not ship during the hot months (June, July and August). If you are in need of a moisturizer during the summer months, we recommend our 5N1 Nourishing Oil or Soothing Foot balm.
We use all natural ingredients and just like most things in nature, there is a slight difference in color variations. Our products get their color from natural sources. We do not use any artificial coloring. Even though colors may vary in each batch, it doesn't take away the amazing quality or effectiveness of our products.
All of our products are fresh and made in small batches. This is to ensure quality and our loving personal touch. Most of our products have a shelf life of one year. Each product has PAO info on the packaging.