Your cart
Close Alternative Icon
Down Arrow Icon
Bag Icon

FAQs

WHAT IS NATURALLY LONDON?

We are botanical-based foot care created for busy women wanting smooth & soft feet. A skincare line for the feet formulated by certified aromatherapist. Our feet-focused ingredients address a range of everyday feet frustrations such as aches & pains, runner's feet, swollen feet, stress and anxiety all while leaving your feet softer.

DOES NATURALLY LONDON SELL VEGAN PRODUCTS?

All of our Essential 5 products are vegan certified.

WHY DOES THE COLOR VARY IN YOUR PRODUCTS?

We use all natural ingredients and just like most things in nature, there is a slight difference in color variations. Our products get their color from natural sources. We do not use any artificial coloring. Even though colors may vary in each batch, it doesn't take away the amazing quality or effectiveness of our products.

WHAT IS THE SHELF LIFE OR PAO (PERIOD-AFTER-OPENING) OF YOUR PRODUCTS?

All of our products are fresh and natural made in small batches. This is to ensure quality and our loving personal touch. We ensured al of our products have a PAO symbol ranging from 6 months to a year.

HOW WILL I KNOW IF I AM ALLERGIC TO THE INGREDIENTS?

First and foremost, check our website to see if there are any ingredients listed that may cause an allergic reaction. If you are uncertain about any product, please contact us prior to purchase. In order to test our foot polishes and foot butters, rub a bit of the product in the small of your arm (arm crease) to see if you get an allergic reaction. For our pedisoaks, if while soaking your feet you feel any itching, burning or overall discomfort, discontinue use.

DO YOU TEST ON ANIMALS?

No. But, we do test on humans. Just kidding. Not only are we cruelty-free, but we ensure our suppliers provide cruelty-free ingredients.  We are cruelty-free certified by PETA and Leaping Bunny.

IS NATURALLY LONDON'S PRODUCTS SAFE DURING PREGNANCY?

We recommend before using any of our products to please do your research. Also, please discuss your intentions with your health care practitioner. Every woman is different, and responds differently to different foods and different plants during the time of pregnancy. We encourage you to listen to your own body and intuition, as well as your practitioner when testing and choosing skincare products. Most of our products are pregnancy-friendly, which focuses on using 15 essential oils, flowers & herbs that can be used during pregnancy.

YOUR ONLINE SHOP IS CLOSED. HOW OFTEN DOES THIS HAPPEN?

We close shop twice a year due to holiday and weather.

  • Jul 1 - August 31
  • Dec 18 - Jan 7

Any orders placed during this time will not be processed until our return. Thank you for your understanding.

HAVE YOUR RECIPES CHANGED?

Our business is a living, breathing entity that has and will continue to grow and evolve. We are always striving to bring our customers the best possible products. Some of our product recipes have evolved as we migrate to being primarily plant based and organic. If you have any questions about your product ingredients, please email us at love@naturallylondon.com.

WHAT ARE SOME THINGS THAT MAKE NATURALLY LONDON DIFFERENT FROM OTHER FOOT CARE & SKIN CARE LINES?

  • Naturally London is handcrafted from scratch and hand poured using 

    no synthetic colors, no artificial fragrances, no parabens, no wax, no mineral oils, no phthalates, no sulfates, no petroleum, no fillers, no water.

    All of the ingredients used in our products serve a purpose. "From scratch" means, we create our own products and do not use base products like some companies. We use antioxidants for preservatives.
  • London's Pedisoaks uses only THERAPEUTIC-GRADE ESSENTIAL OIL. We do not use artificial fragrance oils or any synthetic colors in any of our products. We are transitioning towards being certified organic and 100% vegan. We make our own natural coloring sources using plants, roots and flowers.
  • We use ORGANIC CERTIFIED INGREDIENTS. We strongly believe in unique & effective combinations for our foot care products. We specifically selected Cupuacu, Avocado and Shea butters for their superb benefits for your skin. We believe foot care products are more than peppermint. Each of our ingredients are selected for a purpose.
If you do not see the answer to your question, please contact us. Please allow 24-48 hours for us to get back to you.

Can I track my order?
Down Arrow Icon Minus Icon

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Where do you ship to?
Down Arrow Icon Minus Icon

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

What are your shipping rates?
Down Arrow Icon Minus Icon

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!